Privacy Policy

Last updated: 29 January 2026

                Plain English Summary: We collect only what we need to run FixFast. We never sell your data. You can delete your data anytime. We comply with UK GDPR.
            

Company Name: FIX FAST TECHNOLOGIES LTD

Company Number: 16770645

Data Protection Contact: hello@fixfast.app

1. Who We Are

FixFast ("we", "us", "our") operates the website fixfast.app and will operate the FixFast mobile application. We are the data controller responsible for your personal data.

We are committed to protecting your privacy and handling your data in an open and transparent manner in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Data We Collect

We collect and process the following categories of personal data:

2.1 Information You Provide

Waitlist Registration: Name, email address, phone number (optional), location, user type (customer/tradesperson)
Founder Programme: Name, email, payment information (processed by Stripe)
Contact Enquiries: Name, email, message content

2.2 Information Collected Automatically

Technical Data: IP address, browser type, device information, operating system
Usage Data: Pages visited, time spent, click patterns, referral source
Cookie Data: See our Cookie Policy for details

3. How We Use Your Data

Purpose	Legal Basis
Managing your waitlist registration	Consent / Contract performance
Processing Founder Programme payments	Contract performance
Sending launch updates and newsletters	Consent (you can unsubscribe anytime)
Improving our website and services	Legitimate interests
Fraud prevention and security	Legitimate interests / Legal obligation
Responding to your enquiries	Contract performance / Legitimate interests

4. Data Sharing

We do not sell your personal data. We may share your data with:

Payment Processors: Stripe processes payments securely. See Stripe's Privacy Policy.
Email Service Providers: To send you communications you've requested.
Analytics Providers: To understand how our website is used (anonymised where possible).
Legal Authorities: If required by law or to protect our rights.

5. International Transfers

Your data may be transferred to and processed in countries outside the UK. When this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO).

6. Data Retention

Waitlist Data: Until you unsubscribe or 2 years after our app launches, whichever is sooner
Founder Data: For the duration of your Founder status plus 7 years for tax/legal purposes
Contact Enquiries: 2 years from last contact
Analytics Data: 26 months (anonymised)

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right of Access: Request a copy of your data
Right to Rectification: Correct inaccurate data
Right to Erasure: Request deletion of your data ("right to be forgotten")
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a portable format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Where processing is based on consent

To exercise any of these rights, email us at hello@fixfast.app. We will respond within 30 days.

8. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

SSL/TLS encryption for all data transmission
Secure payment processing via Stripe (PCI DSS compliant)
Regular security assessments
Access controls and staff training

9. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. The "Last updated" date at the top indicates when this policy was last revised.

11. Complaints

If you have concerns about how we handle your data, please contact us first at hello@fixfast.app. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office

Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Website: ico.org.uk

Helpline: 0303 123 1113

12. Contact Us

For any questions about this Privacy Policy or our data practices:

Email: hello@fixfast.app
Subject Line: Privacy Enquiry